Introduction

    This statement describes the privacy policy of Allen Legal Pty Ltd (ABN 95 166 507 464) (in this statement referred to as we/us/our).

    This privacy policy applies to personal information relating to you when you visit our website or otherwise engage us to provide legal services.

    In this statement we describe:

    • the types of personal information we collect and the purposes for which we collect it
    • the use and disclosure of personal information collected
    • the security of your personal information
    • your ability to gain access to the personal information we hold about you
    • what you can do if you believe the information that we hold about you is inaccurate
    • how to contact us.

    Personal Information

    Personal information is information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

    The type of personal information we collect will depend on the type of legal services we provide to you and may include the following:

    • name, address and contact details
    • e-mail address
    • bank account details
    • identification and verification information.

    Collection of Personal Information

    We collect personal information which is reasonably necessary for the provision of legal services, and only by lawful and fair means. This personal information is generally provided by you when you engage us to provide legal services.

    When you visit our website our web server collects the following types of information for statistical purposes:

    • IP address
    • number of users who visit the website
    • date and time of each visit
    • pages accessed and the documents downloaded
    • type of browser used.

    Our website may contain links to the websites of third parties. If you access those third-party websites, they may collect information about you. GroupTogether does not collect information about you from those third parties. Personal information you provide to those third parties will be governed by their privacy policies.

    Cookies

    A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web server. Cookies store information about your use of our website.

    We use cookies to:

    • determine whether you have previously used our website
    • identify the pages you have accessed
    • facilitate administration of the site and for security purposes.

    Most web browsers are set to accept cookies, but you may configure your browser not to accept cookies. If you set your browser to reject cookies, you may not be able to make full use of our website.

    To administer and improve our website, we may track and analyse usage and statistical volume information. Cookies may be used to track behaviour. These cookies do not contain any personally identifiable information.

    Email Address

    If you provide us with your e-mail address, it will only be used for the purpose for which you provided it to us.

    It will not be added to a mailing list without your consent unless the mailing list is related to the purpose for which you provided your e-mail address to us. We may use your e-mail address, for example, to provide you with information about a particular service or respond to a message you have sent to us.

    Use and Disclosure of Personal Information

    We may use your personal information to:

    • onboard you as a client
    • provide legal services
    • respond to any specific requests you make
    • audit and monitor the services we provide
    • update your files
    • enable us to meet our obligations under law.

    We may disclose your personal information:

    • to our agents, contractors or third-party service providers to enable them to provide administrative and other support services to us
    • to help us improve our services to you, we may engage another business to help us to carry out certain internal functions (such as accounting, IT support, conduct of surveys, data collection or marketing activities) relevant to our services
    • in connection with a change of ownership or control of all or part of our business
    • if we have a good-faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to detect or protect against fraud or security issues
    • if required or permitted by applicable law or regulation, including laws and regulations of the Australia and other countries, or in the good faith belief that such action is necessary to:
      • comply with a legal obligation or in response to a request from law enforcement or other public authorities wherever we may do business
      • protect and defend our rights or property
      • act in urgent circumstances to protect the personal safety of our, customers, and contractors/employees
      • enforce our legal terms or otherwise protect against any legal liability
    • with your consent or at your direction.

    We may also provide a third party with customer information from our database to help us to analyse and identify customer needs and notify customers of product and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose.

    Direct Marketing

    We will only use personal information collected by it for the provision of our services, for the secondary purpose of direct marketing where:

    • we collected the personal information
    • you would reasonably expect us to use or disclose the information for the purpose of direct marketing
    • we provide a simple means through which an individual can request to not receive marketing communications
    • you have NOT requested such communications cease.

    We will not disclose your information to any outside parties for the purpose of allowing them to directly market to you.

    Quality of Personal Information

    We take all reasonable steps to ensure the personal information held about individuals is accurate, up-to-date and complete.

    We recommend you notify telling us promptly if you change your contact details (such as phone number, street address or email address) or if any of your details need to be corrected or updated.

    If you wish to update your personal information, please email us at: admin@nullallenlegal.com.au.

    Access to Personal Information

    Subject to certain conditions we will permit you to access the personal information we hold about you.

    We will correct personal information where that information is inaccurate or incomplete.

    If you wish to access your personal information or correct it, please email us at: admin@nullallenlegal.com.au. We will seek to provide such information within a reasonable period of time, and in the manner so requested (where reasonable to do so).

    We may not always be able to give you access to all the personal information we hold about you. If this is the case, we will provide a written explanation of the reasons for our refusal.

    We may not be able to give you access to information in the following circumstances:

    • where we reasonably believe this may pose a serious threat to the life, health of safety of any individual or to public health/safety
    • which would unreasonably impact the privacy of another individual
    • where such request is reasonably considered to be frivolous or vexatious
    • which relates to existing or anticipated legal proceedings which would otherwise not be accessible in the discovery process relating to such proceedings
    • which would be unlawful or prohibited by a court/tribunal order.

    Deletion of Personal Information

    You may request us to delete personal information that we hold about you. If you wish to delete your personal information, please email us at: admin@nullallenlegal.com.au.

    We will take all reasonable steps to delete such information in compliance with legal requirements and in a reasonable time frame unless we are required by law to retain such information.

    Security of Personal Information

    We take reasonable technical and other precautions to keep personal information secure from loss, misuse, and interference, and from unauthorised access, modification or disclosure.

    If you use the internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the internet. We do not have control over information while in transit over the internet and we cannot guarantee its security.

    Where personal information is no longer required to be held or retained by us for any purpose or legal obligation, we will take all reasonable steps to destroy or de-identify the personal information accordingly.

    Policy Changes

    We reserve the right to change our privacy policy at any time.

    Changes to this privacy statement will be notified by us posting a new statement to this page, and/or by sending notice to the primary email address specified in your account.

    Changes to this privacy statement are effective when they are posted on this page.

    Continued use of our services after a change to this privacy statement means that the collection, use and sharing of your personal information is subject to the updated privacy statement.

    Privacy Complaints

    If you have a complaint relating to our compliance with privacy laws or our treatment of your personal information, please contact our Privacy Officer at the contact details below.

    We will investigate your complaint and endeavour to resolve the issue to your satisfaction.

    If you are not satisfied with the outcome of your complaint and you are an Australian resident, you have the right to lodge a complaint with the Office of the Australian Information Commissioner by telephoning 1300 363 992 or visiting their website at www.oaic.gov.au.